Refund & Cancellation

This policy applies to paid PathoCare LMS subscriptions and explains cancellation, renewal and refund handling.

1. Purchase confirmation

A paid subscription starts after the Customer confirms a plan and completes payment. The invoice or checkout shows the plan, billing period, amount and applicable taxes before payment.

2. Cancellation

You may cancel future renewal by calling 7091102056 or 7462035326, or emailing contact@qwells.in from the registered business email. Please request cancellation at least three business days before the next billing date. Access normally continues until the end of the already-paid period.

3. Eligible refund cases

A started subscription period is generally non-refundable because cloud access, onboarding and support are available immediately. We will review a refund where the same charge was duplicated, an incorrect amount was charged, payment succeeded but Qwells cannot activate the purchased service, or applicable law requires a refund.

4. Non-refundable items

Completed or partly used billing periods, approved custom setup, migration, training, third-party charges and taxes already deposited are non-refundable unless required by law or agreed in writing.

5. Request process

Contact us within seven calendar days of the disputed payment. Include the lab name, registered email/phone, transaction or invoice ID, date, amount and reason. Never send a card number, UPI PIN or banking password.

6. Processing time

We aim to acknowledge a complete request within two business days and communicate a decision within seven business days. Approved refunds are initiated to the original payment method. Banks or gateways may need another five to ten business days to reflect the amount.

7. Failed or pending payments

If money is debited but payment is shown as failed or pending, contact us with the transaction reference. We will verify it with the gateway. Confirmed duplicate payments received by Qwells will be refunded.

8. Data after closure

Before the paid period ends, request or download records required by your laboratory. Closed-account data is handled under our Privacy Policy and applicable retention obligations.